Technical staff who organise resources supply apply the skills and knowledge in this unit.

This unit may be applied to domestic, commercial or industrial installations for indoor and outdoor installation within a customer premises for customer cabling and equipment.

Telecommunications applications include digital telephony, data, video, digital broadcasting, computer networks with local area networks (LAN) and multimedia.

Relevant job roles include team leader, planner and scheduler of new installations and maintenance teams.

ELEMENT

PERFORMANCE CRITERIA

1. Organise for third party supply

1.1. Develop specifications and company criteria for material supply and purchasing and include in appropriate tender documents

1.2. Prepare tender documents according to company policy

1.3. Identify likely material suppliers and invite to tender and supply

1.4. Evaluate and accept tenders as appropriate to company policy

1.5. Negotiate price and conditions of purchase to company guidelines and satisfaction

2. Organise supply of equipment and material

2.1. Develop specifications detailing types and quantities of equipment and material

2.2. Notify supplier to deliver equipment and material to the designated location within the specified timeframe

3. Organise customer training

3.1. Ascertain detail of training required from the customer and establish timeframe for customer training

3.2. Determine and organise resources to undertake the level of training required

4. Assess and organise labour resources

4.1. Produce an estimate of total labour resources required using standard installation times and allowing for contingencies

4.2. Determine required labour skills to meet resource allocation for planned activities

4.3. Establish a workforce with required numbers and skills of staff to meet demand

4.4. Notify workforce of job requirements and organise priorities to ensure agreed timeframe with the customer is met

Required skills

communication skills to:

work in teams

convey information, including technical and operational matters to others

liaise with internal and external personnel on technical and operational matters

literacy skills to:

interpret technical documentation such as equipment manuals and specifications

prepare and interpret work procedures

numeracy skills to estimate materials and resource requirements

planning and organisational skills to:

apply inventory analysis techniques and tools

organise, coordinate and sequence material supply requirements

problem solving skills to:

analyse supply logistics

develop and implement a supply plan

solve civil and logistics problems

project management skills to:

review job progress against agreed goals

set team goals

manage tasks

work systematically with required attention to detail and adhere to all safety requirements

technical skills to:

assess requirements

interpret drawings related to supply of materials

Required knowledge

appropriate engineering and design practices and procedures

appropriate tools, equipment and materials required to do the work

enterprise permit procedures

enterprise recording procedures

occupational health and safety (OHS) practices

overview knowledge of work planning and organisation theory

relevant plant and equipment operations

relevant statutory requirements

time management techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop tenders for customer premises equipment (CPE) products, equipment, peripherals and associated equipment

assess tenders and provide a clear report outlining all options, including recommendations with supporting reasons

organise supply of equipment and material to designated location to meet specified timeframe

identify labour needs and organise labour to meet installation schedules

determine customer training needs.

Context of, and specific resources for assessment

Assessment must ensure:

site for organising resources for a telecommunications project

enterprise and site related documentation

regulatory, supplier and equipment documentation that impact on activities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTWOR3035A Organise material supply

ICTWOR3041A Schedule resources.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Tender may be invited by:

letter and in the press

price and conditions of purchase according to company guidelines

procedures that are enterprise specific

supplier agreements.

Material suppliers may be:

partner companies

preferred or approved suppliers

tenderers.

Evaluate and accept tenders may involve consideration of:

ability to meet planned timeframe

capacity

company performance

delivery times

performance and quality

price

product type

quality assurance processes

reputation.

Equipment may include:

asymmetrical digital subscriber line (ADSL) modem

data switch

network equipment

optical multiplexer

private automatic branch exchange (PABX) switch

peripherals

router

set top box

telephone systems.

Customer training may be undertaken by:

a third party:

communications consultant

contractor to a major supplier

installation staff

specialist trainers.

Labour skills may include:

construction

consultancy

design

human resources

marketing

planning

project management

sales

technical.

Unit sector

Telecommunications

Workplace effectiveness

This unit contains employability skills.